Logitech's Paranoid Protectionism

Logitech is pathetic. I had to reformat a drive, and just needed a Macintosh mouse driver to download. Could I find it anywhere on their website? Nope. Tried searching, tried their tedious help menus. I tell you, they closely guard their mouse drivers. Don't want just anyone walking in off the cyberstreet and downloading a driver. You open that door, and pretty soon, everybody and their neighbor will be downloading drivers. It'll be anarchy.

After searching in vain for way too long, I sent a message to customer support. "You sure make it difficult to find a stupid mouse driver. Why is that? I've wasted far too much time trying to find a stinkin' driver for a mouse. This should not take a rocket scientist." Yes, I had excellent people skills.

BUT, it wasn't that easy. No no no. I had to copy down the serial number and some other number from the mouse. THEN, before it could be sent, I had to create an account, complete with my email address and other info. Logitech obviously considers it a matter of company security to protect their drivers. I guess they only have so many of them online. If I download one, then that's one less driver they have available. At least, that's how their tiny minds view it.

So the automatic reply from Support returned said they received my request and will respond within 24 hours. The other option would be to just make their drivers available where idiots like me could find them.

I used to prefer Logitech mice. But I've had lots of trouble with Logitech mice lately, and this doesn't help my attitude. Fortunately, Microsoft--it pains me to say this--makes some great mice, and I can easily find anything I need from them online. Yes, I'm talking about the hated Microsoft, the Mordor of software companies. I've just said something good about Microsoft. This really hurts. And I blame Logitech.

Posted on March 29, 2008 10:09 PM|

Comments

I hear your pain. My deepest sympathies.

Posted by: Mike | March 31, 2008 01:15 PM

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